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Apple’s Ping Handles Privacy Just Right

On September 2, 2010 · Leave a Comment · In Apple, Social Media

With the recent release of the Ping feature in iTunes 10, a new social platform has evolved for music lovers. I love the idea of bringing a social aspect to iTunes, but I’m not yet sold on the interaction with just the store. Why can’t my existing library of CD’s and digital tracks [...]

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A successful Twitter customer service experience with @Comcast

On August 17, 2010 · Leave a Comment · In Social Media, Web

Google ‘twitter for business use’ and you’ll see pages upon pages of best practices and case studies about business’s who use Twitter. Comcast gets it. I had an issue with a remote that the customer service center would not replace for me in person. I tweeted about it and mentioned @comcast along with [...]

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How much does your online reputation matter?

On March 29, 2010 · Leave a Comment · In Social Media

In an article over on TechCrunch, Michael Arrington addresses some very common discussion points about social media. How much does your reputation online really matter? What are the repercussions of being in a picture littered with beer cans on Twitter or Facebook?

I’ll start by saying kudos to Michael Phelps. Shortly after winning [...]

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Social Media in the Workplace

On February 9, 2010 · Leave a Comment · In Social Media

Social Networking and Media in the workplace has been a hot topic over the last few years. The question seems to be centered around whether or not employers should embrace social networking use in the workplace. I think the answer is a definite yes, while also maintaining best practice and providing training for the end [...]

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Google taking on Facebook, who wins in the long haul?

On February 5, 2010 · 1 Comment · In Social Media, Web

With Google Profiles, the search giant is positioning itself to compete with Facebook and eat up some of the social network market. Facebook has taken claim to over 350 million registered users in it’s six years of existence. The fact is that I’d be willing to bet that each of those 350 million users also [...]

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