A successful Twitter customer service experience with @Comcast
Google ‘twitter for business use’ and you’ll see pages upon pages of best practices and case studies about business’s who use Twitter. Comcast gets it. I had an issue with a remote that the customer service center would not replace for me in person. I tweeted about it and mentioned @comcast along with it. Within [...]
Beware Twitter Spam
Like most, I generally make it a point to keep an eye on my spam folder for things that may have slipped in. I don’t usually see much that surprises me in there, but I did see a fairly crafty and legit looking message that was actually spam. The message stated that it was from [...]
Twitter unveils @anywhere
Twitter announced today on their blog that they are releasing a new framework that will allow sites to take advantage of Twitter features without having to send users away from their site. This sounds very similar to the API which is already available, but what this platform is going to do is enable authors to [...]
Can you really make money with Twitter?
I wanted to take a dive into how Twitter can help you build an online profile that drives revenue. In an interesting blog article I read this morning, It noted different ways that the Twitter service itself can make money off it’s free service offering. Can any of the models mentioned turn Twitter into a [...]
Someone from Twitter is a Twit
This past week, Twitter had a breach of security when a top executives email account was compromised. Many of the documents leaked were stored on Google Apps, which has raised a great deal of commotion about the security of working with internet based applications. The real fact here is that a secure service, can ALWAYS [...]
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